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Job Title:         Technical Services Representative
Reports To:     Technical Services Manager

Responsibilities:        

Will provide hardware and technical support to LGC customers in Tennessee.
Work will primarily be assigned to the East TN customer base. 
Will work independently. 
Provide training to new employees.
Set up hardware and install and configure software and drivers
Maintain and repair equipment (e.g. routers), printers or peripheral devices
Install LAN/WAN and other networks (servers, IPs etc.)
Troubleshoot system failures or bugs and provide solutions to restore functionality
Offer timely technical support and teach users how to utilize computers correctly
Provide on site or phone support in other areas where needed.
Mentor other hardware reps including assistance with scheduling and providing specialized training.
Manage satellite office in their region for neatness, equipment deployment, etc.
Look for opportunities to market LGC products and services.
Conduct preventative hardware maintenance in customer sites.
Keep accurate records and submit appropriate paperwork.

Technical Abilities:

Proven experience as computer technician or similar role
Experience with LAN/WAN networks
Thorough knowledge of computer systems and IT components
Excellent troubleshooting skills
Very good communication abilities
Exceptional organizing and time-management skills
Relevant certifications (e.g. CompTIA A+) will be an advantage
Daily travel will be required with company provided transportation

Experience:

Background in building, troubleshooting, and repairing computers and computer related equipment.

Other Skills:

Interpersonal and communication skills are needed for customer interaction.
Highly motivated and detailed.
Must be a person of integrity.
Organizational skills needed with the ability to prioritize.
Analytical thinking with the ability to offer solutions for complex problems.


Software Developer

We are seeking to hire a Software Developer to create and maintain software applications working in an Agile/Scrum environment.  Required skills include C#.NET, Angular, ASP.NET Core MVC, SQL Server.  Experience with Git and Azure DevOps pipelines is a plus.  Must have strong analytical skills and problem-solving abilities.  Must be self-disciplined and self-motivated.  Must be able to work collaboratively in a team environment as well as independently when appropriate, and be accountable to your teammates.  Our development team members work remotely from their home offices.